Refund & Cancellation Policy
Last updated 14 October 2026
We'd rather you be sure than be stuck. This page explains exactly what happens if you change your mind, at each stage of a project. It's part of our terms of service.
At a glance
| When you cancel | What you get back |
|---|---|
| Before we start work (no preview sent yet) | Everything you paid, minus the payment gateway's fee, which we can't recover (usually about 2%) |
| After the first preview, using the first-preview promise (below) | 50% of the advance |
| During the project, after a second design direction, or once building has gone past the preview | No refund of the advance; you pay for the work done to date |
| After you approve the final version, or after launch | No refund. Defects are fixed free under the 30-day warranty |
| Monthly care plan | Cancel any time; no refund for the current month |
| Yearly care plan | Unused full months, minus the discount you got for paying yearly |
| Domains, licences, plugins, message credits and other third-party costs | Not refundable, but your domain and licences are transferred to you |
| We cancel without a reason in our terms | Everything paid for work not yet done |
The first-preview promise
If our first preview misses your brief, tell us in writing within 3 working days of receiving it. We'll design one new direction for free.
If the second direction still isn't right for you, you can cancel within 3 working days of receiving it and we refund 50% of the advance. The other half covers the two designs we made. No files, designs or code are handed over, and we may reuse the unused designs.
The promise is about direction and design. It doesn't apply once you've approved a direction, asked for changes to one, sent revision rounds, or asked us to keep building.
What isn't refundable
- Work completed and accepted, including revision rounds and approved change requests.
- Small one-off items paid 100% upfront (such as a landing page) once the first preview has been delivered.
- Third-party costs paid on your behalf.
- Projects closed after 60 days without a reply from you (see our terms).
- Dissatisfaction with results we don't guarantee, such as rankings, traffic or sales.
How to cancel or ask for a refund
- Email us from the address you used to order, with your invoice number and the reason.
- We reply within 2 working days and confirm the amount according to this policy.
- Approved refunds are started within 7 working days to your original payment method through Cashfree Payments. Your bank may take another 5–10 working days to show it.
- Please talk to us before opening a chargeback. A chargeback for work we delivered is treated as a breach of our terms.
Questions about this page? Contact us.